Mohammad Bagher Zolfaghari
Product & Growth | Travel-Tech

Mohammad Bagher Zolfaghari

Product Manager & Business Operator

Product Manager with strong operations background in hospitality & marketplace businesses. I combine data, execution, and cross-functional leadership to ship products that grow revenue and improve customer experience.

6+
Years in Product & Ops
10+
Digital Products & Initiatives
40+
People Led Cross-Functionally
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About Me

I am a Product Manager and Business Operator with a strong background in hospitality, travel-tech, and marketplace operations. My career started from the operational side of the hotel industry, where I learned how pricing, supply management, customer experience, and B2B partnerships fundamentally shape revenue performance. Over time, this operational foundation became my biggest advantage as I transitioned into product and business ownership roles.

For the past several years, I have led large-scale supply operations and product initiatives at IranHotelOnline, one of the largest hospitality platforms in Iran, managing a portfolio of 1,400+ hotels, complex pricing systems, capacity workflows, and provider integrations. Working directly with founders and cross-functional teams, I helped design and implement scalable processes, CRM systems, dashboards, and automation tools that improved efficiency, reduced operational friction, and boosted revenue.

In parallel, I co-founded a startup focused on delivering tailored digital solutions for businesses, where I collaborated closely with clients, defined product requirements, and ensured end-to-end execution from concept to launch.

My work sits at the intersection of product, data, and operations. I excel in environments where deep problem-solving, cross-team collaboration, structured execution, and ownership are required. Today, I am open to remote Product Manager and Business Operations roles, especially in travel, marketplace, SaaS, or operationally intensive businesses.

Product Management

Feature definition, roadmapping, prioritization and delivering impactful product outcomes.

Operations & Execution

Designing workflows, optimizing processes, managing SLAs and driving operational efficiency.

Hospitality & Marketplace

Hotel supply operations, pricing systems, capacity management and partner coordination.

Data & Analytics

Building dashboards, defining KPIs and making data-driven decisions for product & ops.

Project Delivery

Requirement discovery, PRD writing, timeline management and ensuring successful execution.

Tools & Systems

CRM design, automation systems, API integrations and internal product tooling.

Professional Experience

2024 - Present

Senior Product Manager & Business Operator

IranHotelOnline (IHO)

Leading product development and operational systems for one of the largest hospitality marketplaces in Iran with 1,400+ hotel partners. Responsible for product strategy, supply management, pricing workflow design, provider integrations, and operational optimization across multiple cross-functional teams.

  • Managed a portfolio of 1,400+ hotels including pricing, promotions, capacity sync, and operational structure.
  • Designed and implemented automated dashboards for supply KPIs (pricing accuracy, capacity freshness, promotion adoption) improving operational visibility.
  • Reduced manual workload by ~30% through workflow automation, CRM restructuring, and provider API integration optimization.
  • Led cross-functional coordination between supply, marketing, finance, and product teams to stabilize inventory and improve revenue performance.
  • Created scalable frameworks for hotel activation, troubleshooting, SLA management, and revenue-growth programs.
Product Management Operations Hospitality Dashboards & BI Process Design
2019 - 2021

Product Specialist & Project Operator

Startup Venture (Project-Based)

Joined a project-based startup working closely with one of the founders to deliver digital solutions for B2B clients. Responsible for requirement discovery, product definition, execution oversight, and ensuring successful delivery of CRM systems, internal tools, and workflow automation products.

  • Collaborated with clients to understand operational needs and translate them into clear product requirements.
  • Wrote feature specifications and coordinated with developers to ensure accurate implementation.
  • Oversaw multiple parallel projects and ensured on-time, high-quality delivery.
  • Supported product testing, iteration cycles, and post-launch improvements.
Product Discovery Project Execution Client Communication PRD & Specs Process Optimization
2017 - 2019

Business Analyst

TechSolutions Co.

Analyzed business processes and requirements for digital transformation projects. Created detailed documentation and wireframes that streamlined development process and reduced project delivery time by 30%.

Business Analysis Process Mapping Wireframing Requirements Gathering

Certifications & Achievements

Google Product Management Certificate

Google Career Certificates

Issued: March 2023

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Certified Scrum Product Owner (CSPO)

Scrum Alliance

Issued: January 2022

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AWS Cloud Practitioner

Amazon Web Services

Issued: September 2022

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Product Management Bootcamp

Product School

Issued: June 2021

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Microsoft Azure Fundamentals

Microsoft

Issued: November 2022

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Design Thinking Certification

Stanford d.school

Issued: August 2021

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